Our Services
Value-Added Services
Wesbell is committed to providing our customers with the best experience possible when utilizing our services. Our value-added services go beyond the call to meet today’s challenging business demands. Services Including:
• Project Management
• Route Engineering
• Third-Party Logistics
• Customer Service
• Continuous Improvement Program
Project Management
Wesbell’s skilled, client-focused management team communicates at all levels to ensure that our customers are made aware of both challenges and opportunities well in advance, allowing them to adapt their programs to meet the needs of today’s highly competitive marketplace.
Our Dedicated Project Management Team is Leaders in:
- Solution Design, Development and Execution
- Budgetary Assessment and Cost Reduction Measures
- Benchmarking
- Customer Service
- Reporting and Analysis
Route Engineering
Wesbell Logistics has successfully developed a broad range of logistics solutions for our dedicated clients which have resulted in long-term cost reduction and increased efficiencies in their supply chains. Our team has assisted many of North America’s largest companies in achieving an increased level of service at a lower cost and has continuously met and surpassed our clients’ expectations.
- Reduction of expense associated with your distribution network
- Decrease of Empty Miles / Convert Empty Miles into a Profit Center
- Development of Regional Service Plans
- Increased Customer Service Levels / Reduced Stock Outs
- Improved Utilization of Fleet
- Minimal Turnover
Third-Party Logistics
Wesbell is dedicated to ensuring on-time dispatch of your shipments, including all industrial products, high-tech components, telecommunication equipment, consumer goods and dangerous goods material. Our Track &Trace System provides real-time tracking of your product from point to point with on-time delivery. As part of our process, we monitor each and every shipment so we can guarantee your product is delivered within your specified requirements.
- All stages of the delivery process are closely monitored
- Wesbell Logistics researches your individual business needs and specifications (e.g. loading hours, notification needs and other vital information) to ensure that all your needs and requirements are addressed.
- In cases where your client’s operation or location is in areas outside of the primary and secondary markets currently serviced by our dedicated teams, we have developed strategic partnerships to meet your needs.
Customer Service
If you were to ask our clients to describe what sets Wesbell Logistics apart from the ordinary, they would most likely attribute this to our comprehensive Customer Service program. Wesbell Logistics proudly provides our customers with the highest level of service in the logistics industry. Everything we do at Wesbell is customer-focused. Our commitment to our customers means that we will execute to the best of our ability and provide you with a knowledgeable, friendly team who is able to supply you with the answers you need when you need them.
- Daily, Weekly and Monthly Exception Reports
- Cube Capacity Reports by Day, Week and Month to establish trends
- On-Time Delivery Reports
- Emergency Road Closure Details and Hourly Updates with revised ETA when applicable
- OSD communications
- 1-800 customer helplines
- Live website updates indicating daily progress versus plan, accessible to you and your clients
- Live Personnel, No Phone Prompting or Voicemail available 24hours a day if required
Continuous Improvement Program
Wesbell adheres to rigorous ISO practices in order to make ongoing improvements to general and customer-specific operating procedures. By documenting these procedures and communicating them to our employees, Wesbell is able to monitor performance through the use of various performance measurement benchmarks, KPI’s and SLO’s. These indicators guide the Wesbell team to diagnose the necessary changes and allow Wesbell to implement corrective action as required.
- Operational Efficiency – Wesbell continuously reviews and updates its processes to ensure that it effectively meets and exceeds customer requirements
- Service Performance – Wesbell measures its service performance and KPI’s by analyzing reports on such factors as; on-time, accurate and damage-free delivery
- Customer Satisfaction – Wesbell meets regularly with its customers to review how well its services are meeting customer requirements. In these meetings, Wesbell and the customer work together and explore areas of opportunity to improve the services through cost reduction, value-add services and increased efficiency
View Our Other Services or Connect With One of Our Professionals Today
